NOTE: The formatting will appear cleaner in an actual WORD document but the content would remain the same.

JOHNNY APPLESEED

Apple Valley, CA — 949-555-1212 — johnnyappleseed@gmail.com

linkedin.com/in/johnnyappleseed

ACCOUNT AUDITOR

SUCCESSES

• Initiated and Wrote Training Documents for California and Corporate Campuses
• Created, Wrote and Maintained 10 Department Procedure Manuals for the OC Campus

SKILLS

Account Auditing and Analysis
Attention to Detail
Fraud Investigations
Analyze and Solve Problems
Business Writing
Ethics and Integrity
Interviewing, Hiring and Training
Business to Business Sales
Experience in Various Industries
Adept Researcher
First-rate Organizational Skills

EXPERIENCE

COX COMMUNICATIONS, Rancho Santa Margarita, CA, 2007-2014
Revenue Assurance Coordinator, Auditor, Business Writer

• Investigated and analyzed telephony disputes operating under a rigid time lock in order to remain FCC compliant
• Created, wrote, edited and maintained 10 procedure manuals
• Processed over 300 account adjustments daily ensuring a 24-hour deadline achieved
• Analyzed fraud reports, assessed risk and submitted recommendations in order to minimize financial risk to the company
• Processed daily quality assurance reports, analyzed data and maintained logs
• Researched account inquiries for multiple departments

ARCHETYPE LABS, San Jose, CA, 2006-2007
Marketing Representative

• Managed client connections which included promoting enduring relationships

21ST CENTURY INSURANCE, Woodland Hills, CA, 2004-2006
Licensed Agent

• Assessed risk tolerance in order to recommend solutions optimally suited to client needs
• Counseled applicants on asset protection while finding a policy that fit their needs and their budget

VIDEO MONITORING SERVICES, Los Angeles, CA, 2001-2003
Account Representative

• Researched clients news stories utilizing customized software and the Internet and completed daily call-outs based on the newsworthiness of stories tracked

SCREENPLAY SYSTEMS INC., Burbank, CA, 1997-2000
Sales Manager, Junior Copywriter

• Renegotiated royalty structure for flagship product enabling expansion into retail and educational markets
• Developed knowledge of the channels of distribution and industry structure related to software and wholesaling
• Created copy for brochures, flyers and company website

EDUCATION

San Jose State University, CA
B.A., Journalism
Minor in Public Relations

Cox University, CA
40 Courses in Business, Technology and Writing (Certificates)